What to do
Our team is bringing on new program software that will allow us to better serve you. Because of this, the online application portal will be unavailable until Thursday, Oct. 1. All Polk HealthCare Plan applications must be completed on-site at our administrative offices in Bartow. Customers may also contact Member Services at (863) 533-1111 for assistance over the phone.
If you haven’t already looked at the eligibility requirements, please do so before applying. It is a good idea to locate the required documentation to ensure a quick and smooth application process. You will need to provide one proof of income and one proof of Polk County residency to qualify for membership.
What documents do I need to apply?
Any one of the following documents will meet the requirement for proof of income:
- Pay stub(s) (one month of pay stubs)
- Previous year’s tax return
- Social Security Statement
Any one of the following documents will meet the requirement for proof of residency:
- Florida-issued driver license or photo ID card
- Federal or State agency Award Letter/Check
- Lexis Nexis Report
- Proof of homestead ownership/purchase
- Shelter/Residential Facility Letter
- Utility bill (electric, water, gas bill)
- Vehicle Registration
All applicants are also required to show a valid, U.S. government-issued photo I.D.
Eligibility & Requirements
To qualify for membership in the Polk HealthCare Plan, you must meet the residential and income requirements.
Learn MorePlan Rights & privacy
Knowing your responsibilities and rights are important. Health Insurance Portability and Accountability Act of 1996 (HIPAA), gives you rights over your health information, including the right to get a copy of your information, make sure it is correct and know who has seen it.
Learn More
Polk HealthCare Plan Member Center
Get an overview about your plan benefits, coverage, copays and services available to you.