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FAQ

Yes. You can reference the chart on the Member Center page.

You can reference the chart on the Member Center page. Copay information can also be found in the Polk HealthCare Plan Member Handbook.

Provider information can be found on the front page of your Polk HealthCare Plan Membership card (blue card), listed next to PCP.

You can complete a new application online or call Customer Service to request a renewal link be sent to you via email to avoid reentering all your information. You may also request phone or in-office renewal.

Polk HealthCare Plan members may only use Labcorp for their bloodwork and other lab needs.

Plan members may not see a Specialty Care provider without a referral from their Primary Care Provider. If you need to see a Specialist, please discuss with your PCP to obtain a referral.

Reach out to your case manager directly or contact Customer Service (863) 533-1111 to request new link to be sent.

You will receive an email from “Polk Scheduler.” If you cannot find it in your inbox it may be in the spam or junk folder. Open the email and click the link provided. If you did not receive an email, you may reach out to Customer Service to request a new email/link be sent.

Clicking the link will open the application page and follow the prompts. For additional assistance, contact Customer Service at (863) 533-1111.

A case manager will reach out to you within five business days. You can contact our office at (863) 533-1111 for additional information.

No, appointments help to save you time, but are not necessary. Walk-ins are welcome 8 a.m. to 4 p.m., Mon.-Fri. on regular business days at the Indigent Health Care administrative office located at 2135 Marshall Edwards Dr., Bartow.

PHP does not provide transportation; however, we do collaborate with community partners who may be able to assist. Call customer service at (863) 533-1111 for a referral or visit our resources page.

Unfortunately, we do not cover dental, but there are community partners that provide dental free to you or at a low-cost. Call customer service at (863) 533-1111 for a referral or visit our resources page.

The plan does cover vision but does not currently cover glasses or contacts.

Yes, if the child does not qualify for Medicaid and does not currently have any other health coverage, they may qualify for this coverage.

If you currently have any other health coverage or insurance, Medicaid, Medicaid Share of Cost or Medicare, you are not eligible; however, if you are awaiting enrollment into Medicaid or Medicare you may be eligible. Call customer service at (863) 533-1111.